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Ordering and Dispatch



If you are located in Mainland UK to receive next day delivery please ensure that you order before 4pm GMT on weekdays and 1pm GMT on weekends. Please see the below table for more information.

Orders placed before 4pm on a Friday will be delivered on the following Monday if Saturday or Sunday delivery is not chosen at the checkout. Please be aware any UPS deliveries to Mainland UK are Next WORKING day only, they are unable to deliver during the weekend.

Order Amount 

Mon-Fri Next Day Delivery

Sat & Sun Delivery

£0 - £24.99



£25 - £59.99



£60 - £79.99



£80 +



If you are placing a large order i.e. £100+ please make sure that you place your order well before the 4pm cut off point as it will take time to pack and may miss the collection.
In our busy periods orders may be delayed.
There may delays after a Bank Holiday weekend.
If your parcel has not been delivered 7 days after ordering, please contact us at sales@naio.co.uk or send us a message over Facebook , as we are unable to track down parcels after 3 weeks.


1) Just add your item(s) to the online shopping cart.
2) Click on shopping basket and check that everything is correct.
3) Once you are happy with your order, click on the checkout page near the top right hand corner of the screen.
4) At the checkout stage, fill in the shipping details, making sure to complete all the required fields and submit it to our secure online payments gateway using your credit or debit card.
(All orders must be paid for before we ship. Most major credit/debit cards are accepted)

Please ensure that your order is correct before paying, as due to our next day delivery, we will not be able to add to your order after it has been placed and paid for.

Please provide a mobile number as this will allow the courier to inform you of a 1 hour delivery slot for Mainland UK orders.
Please note, we are unable to ship to PO Boxes/Postal Boxes.


We are happy to take your order over the phone you can do this by calling us on: +44 (0)191 645 6246
For security and fraud prevention purposes, we do not take any card payment over the phone. You will be sent an invoice for you to complete your purchase after the conversation has ended.


Credit or Debit Card:
We are able to accept most Credit or Debit Cards (except American Express).
All cards are processed securely and you will be required to submit credit card validation through the online 3D Secure system.