| Frequently Asked Questions
Do you offer next day delivery?
Orders to MAINLAND UK* are delivered NEXT WORKING DAY as standard if placed before 4pm GMT time on a weekday.
* Mainland UK excludes Northern Ireland, Ireland, some areas in the Highlands of Scotland, and offshore islands such as Jersey, Isle of Man, Isle of Wight etc.
|Order before 4pm
||Monday as standard
Saturday - additional surcharge see below
We do NOT offer deliver on weekends as standard, but for Mainland UK orders we are able, at your request to upgrade your delivery to a Saturday service for a total delivery cost of £8.99. You will need to ring us on +44 (0)191 645 6246 to arrange this. Please ensure you ring before you place your order or as soon after placing your order as possible as we are unable to upgrade your order after it has been dispatched
Orders to Highlands of Scotland and Northern Ireland, Ireland and offshore Islands will be delivered 2-3 WORKING DAYS after ordering if placed before 4pm GMT time on a weekday.
Orders to all other countries will be delivered 2-5 working days after ordering, again, if placed before 4pm GMT time on a weekday.
Why isn't my tracking number working?
DPD re-use tracking numbers so you will not be able to track your order until after 5pm on the day that you received your tracking information. Your order can be tracked at www.dpdlocal.co.uk.
Why isn't my discount code working?
If you have not got your discount code directly from us via our mailing list or Facebook then the chances are it is either an expired or fake code.
Are your acrylic liquids odourless?
No, but we have been told by our customers that the Maximum Adhesion has a more pleasant odour than the other liquids.
When will *product* be back in stock?
If the item is out of stock it means we are still waiting on a shipment from our supplier. Check back on our website in a months time for another stock update, as we are unable to send out stock level updates to our customers.
What is a pinching tool used for?
It is used to create the illusion of a long, slender nail and it strengthens the nail, as the C curve provides strength.
How long do acrylic nails last?
Usually between 2-3 weeks, if cared for correctly. You can get an infills and this will make the nails last longer.
Do I need to cap your coloured acrylic powders in clear?
No, all of our powders are strength powders meaning that they do not need to be capped. However, many people do like to cap them so that during the filing process they are not filing away the colour, this also means that they are using less coloured acrylic when building the nail.
Why has my acrylic/gel nail popped off?
Usually it is because you have not prepped the nail properly.
Follow the steps below to prep the nail:
1) Push the cuticle back ensuring no cuticle is on the nail bed as the acrylic will not stick to it.
2) Buff the nail with a buffing block to remove the surface shine.
3) Remove dust from nail using either a manicure brush or a lint free pad with a bit of Acetone or Gel Residue Remover.
4) Apply nail prep/dehydrator.
5) Apply acid free nail primer (primer not needed for gel nails)
7) Your nails should now be ready for the application of Acrylic or Gel :)
Are your products tested on animals?
No, all of our products are vegan friendly, cruelty free and MMA free (Methyl methacrylate).
Which gels can be cured under LED light?
All of our gels can be cured under LED light except from the Z02 (sculpture gel)
I can't access my account. How do I view my order history?
Unfortunately as we have changed website, old accounts are no longer active. If you open a new account on the new website, you will receive an email to verify your account. Once you click on this, your address and contact details will be transferred over for you.
Do you send free samples?
Do you have to be qualified to order from us?
No, you do not need a qualification to purchase our products. Anyone can order :)
Can you ship to Australia/Canada?
Yes, simply go to www.naio-nails.us and you will be able to select Australia or Canada at the checkout. All items other than acetone can be shipped to Australia and Canada.
Do you ship to Africa/South America?
Unfortunately due to strict shipping regulations set in place by the courier service we use, we are unable to ship to these continents. We are sorry for any inconvenience caused.