| Frequently Asked Questions
Do you offer next day delivery?
Orders to MAINLAND UK* are delivered NEXT WORKING DAY as standard if placed before 4pm GMT time on a weekday.
* Mainland UK excludes Northern Ireland, Ireland, some areas in the Highlands of Scotland, and offshore islands such as Jersey, Isle of Man, Isle of Wight etc.
|Order before 4pm
||Monday as standard
Saturday - additional surcharge see below
We do NOT offer deliver on weekends as standard, but for Mainland UK orders we are able, at your request to upgrade your delivery to a Saturday service for a total delivery cost of £8.99. You will need to ring us on +44 (0)191 645 6246 to arrange this. Please ensure you ring before you place your order or as soon after placing your order as possible as we are unable to upgrade your order after it has been dispatched
Orders to Highlands of Scotland and Northern Ireland, Ireland and offshore Islands will be delivered 2-3 WORKING DAYS after ordering if placed before 4pm GMT time on a weekday.
Orders to all other countries will be delivered 2-5 working days after ordering, again, if placed before 4pm GMT time on a weekday.
Are your acrylic liquids odorless?
No, but we have been told off our customers that the Maximum Adhesion has a more pleasant odor than the other liquids.
When will *product* be back in stock?
If the item is out of stock it means we are still waiting on a shipment from our courier. Check back on our website in a months time for another stock update, as we are unable to send out stock level updates to our customers.
What is a pinching tool used for?
It is used to create a long, slender nail and to strengthen the nail, as the C curve becomes stronger.
How long does acrylic nails last?
Usually between 2-3 weeks, if cared for correctly. You can get an infills and this will make the nails last longer.
Why has my acrylic/gel nail popped off?
Usually it is because you have not prepped the nail properly.
Follow the steps below to prep the nail:
1) push the cuticle back ensuring no cuticle is on the nail bed as the acrylic will not stick to it
2) then use a buffing block to remove all shine to the nail
3) remove dust
4) apply nail prep/dehydrator
5) apply acid free nail primer (primer not needed for gel nails)
7) apply acrylic or gel
Are your products tested on animals?
No, all of our products are vegan friendly, cruelty free and MMA free (chemical Methyl methacrylate- the FDA has determined that it is not safe to be used in nail products).
Which gels can be cured under LED light?
The only gels we sell that are curable under LED light (and UV) are the gels with SKU code AA. These pots are 5ml and the gels that can't be cured under LED are 7ml. The soakind gels (SKU code: SK) or coloured gels with SKU code: GL-, or hard gels (SKU code: Z), can only be cured under UV light. However, our Urban Graffiti gel polishes can be cured under both UV and LED light.
I can't access my account. How do I view my order history?
Unfortunately as we have changed website, old accounts are no longer active. If you open a new account on the new website, you will receive an email to verify your account. Once you click on this, your address and contact details will be transferred over for you. You can email us at: email@example.com and we will send you your order history via email.
Do you send free samples?
Can you ship to Australia/Canada?
Yes, simply go to www.naio-nails.us and you will be able to select Australia or Canada at the checkout. All items other than acetone can be shipped to Australia and Canada.
Do you ship to Africa/South America?
Unfortunately due to strict shipping regulations set in place by the courier service we use, we are unable to ship to these continents. We are sorry for any inconvenience caused.